Shipping Information

You can select the shipping speed, ensuring a predictable delivery date!

Once your order leaves our warehouse, you will receive a tracking number via email, allowing you to monitor your package at any time. Most Ground shipments have a transit time of 1-7 business days from our door to yours. Splash Displays and its affiliate network warehouse locations reserve the right to ship orders completed earlier than the expected ship date using the shipping method chosen and paid for.

The use of third-party shipping accounts is not permitted at this time.

*Delivery services are NOT guaranteed by carriers (FedEx or UPS). FedEx Guarantee: FedEx Guarantee UPS Guarantee: UPS Guarantee

*Splash Displays cannot guarantee your shipment will arrive on time by any carrier. The estimated delivery date provided by your Image Consultant does not account for shipping transit exceptions, unforeseen delays, or weather delays that may occur during transit. Splash Displays will not refund any shipping fees if the delivery does not arrive on time unless the shipping refund goes through the approval process by the carrier and is approved. Once the shipping refund is approved by the carrier, a refund to the original payment method will be processed for any shipping fees.

What is standard shipping? FedEx and UPS Ground service is available to the Continental U.S.A., as well as Alaska and Hawaii. FedEx and UPS provide day-definite delivery to every address in the Continental U.S.A.

Do you offer upgraded shipping? Yes. Please see the Shipping Upgrades tab below for additional information.

What shipping carrier do you use? Orders are shipped via FedEx or UPS.

When do you ship orders? We ship Monday through Friday, excluding federal holidays. Splash Displays cannot guarantee same-day shipments on in-stock items. Orders may take up to 1-7 business days to produce, depending on the product purchased, including custom printing and payment processing prior to shipment.

I need to expedite my order. What are my shipping options/methods? If Ground shipping won't get your order there on time, you can upgrade your shipping method to receive your order sooner. Please contact your Image Consultant at 1-800-723-2050 to find out what options are available and obtain an accurate cost.

How do I upgrade/expedite my shipping after I placed my order? No problem, we can change it for you even after you've placed your order. Please contact our Image Consultants at 1-800-723-2050 to find out what options are available and obtain an accurate additional upgrade cost.

Please remember that upgraded shipping options have higher costs. Upgraded shipping costs are calculated based on package weight, package dimensions, and delivery location. Once a shipment has left our facility, Splash Displays will not be liable for the cost to reroute a shipment to any address other than the one provided at the time of shipment. Splash Displays will not be responsible for any fees for rerouting or redirecting due to incorrect address information provided at the time of purchase/payment.

We offer a full range of shipping methods to meet your budget and deadlines. Shipping rates are quoted in advance using the destination zip code, weight, quantity, and dimensions of package(s) being shipped.

METHODSPEED

*STANDARD GROUND:

1-5 business days

EXPRESS SAVER:

3 business days

2 DAY

2 business days

STANDARD OVERNIGHT:

1 business day (PM delivery)

PRIORITY OVERNIGHT:

1 business day (AM delivery - not available in all locations)

FIRST OVERNIGHT:

1 business day (early AM delivery - not available in all locations)

*These upgraded shipping speeds are estimates for addresses throughout the Continental U.S.A. Delivery times depend on many factors, including the time the order was placed, the shipping method specified, and the destination address. ** Business days include Monday-Friday, excluding holidays.

As soon as your order is completed and shipped, we will send you a Shipment Notification email. This email will include the shipment destination address, attention name, your specified shipping method, and your tracking number. Please note that it may take up to 24 hours for your tracking information to become available. For your records, you will also receive a copy of your Paid Invoice via email, which contains your shipment's tracking number as well.

When will my order be delivered? FedEx delivers Monday through Friday*, unless Saturday delivery is requested. Order arrival dates depend on your shipping method, your ship-from location and your ship-to destination. *Next Day Air shipments picked up on Friday will be delivered end of day the following Monday, NOT Saturday. *At this time, estimated shipping dates/times provided are not guaranteed by either Affordable Exhibit Displays, Inc., AffordableDisplays.com, FedEx or UPS. Affordable Exhibit Displays, Inc. cannot guarantee your shipment will arrive on time by either carrier used. Estimated delivery date indicates no shipping transit exceptions, unforeseen delays or weather delays. Is Saturday delivery available? Maybe. A few factors depend upon a yes or no answer. A Saturday delivery is not available to all locations and is based on the shipping destination. How does a Saturday delivery work? Saturday delivery is available only if your package is shipped on a Thursday or Friday. If shipped on Thursday then a 2-day air Saturday delivery may be available. If shipped on Friday then a an Overnight Saturday delivery may be available. Because we offer a flat fee Ground shipping on our site you cannot calculate any upgraded shipping on your own. Please contact your Image Consultant at 1-800-723-2050 to find out what options are available and obtain an accurate cost.

Do you ship internationally? Yes, we ship to the United States, Canada, and all international addresses.

How are the duties, taxes, and delivery fees paid for? All international shipments are subject to additional fees such as duties, taxes, and customs clearance fees. These fees are the sole responsibility of the client. If these fees are charged to Splash Displays, they will be paid with our FedEx account in advance on behalf of the client and will be billed to the client. The credit card used to place the order will be charged for these additional fees. We do not ship to PO Boxes.

Can I use my own FedEx shipping account number for international shipments? Absolutely! It is actually preferred to ensure there are no customs delays upon entry into the destination country. You just need to supply us with your FedEx shipping account number.

When do you ship using a freight carrier? We use a freight carrier for high-volume orders or large-capacity orders when shipping as a bulk pallet benefits both the product shipment and cost. All freight shipments are quoted in advance, so there are no surprises.

Who handles the setup of the freight shipment? If we provide a freight shipment estimate and you approve the cost, we handle everything. We prepare the order for pallet shipment, schedule the pickup, and obtain the BOL (Bill of Lading). You don’t have to lift a finger.

Do you provide tracking information? Yes. After pickup, you can track your freight as it moves through the carrier’s system to the final delivery. Most shipment carriers use a single tracking (PRO) number.

Does my shipment stay palletized? Yes. If shipped on a pallet, your shipment remains on the pallet. Individual boxes are not separated from the rest of your shipment.

Can I use my own freight carrier? Yes. You may use your own freight carrier. It would be your responsibility to set up the shipment details and provide us with the BOL for the shipment.

Are freight shipments insured? Yes. If requested, we will include the full purchase value of insurance in your shipping estimate.

Freight shipment BOL definition: A Bill of Lading is a legal contract between the shipper and the carrier. It states exactly what is being shipped, where it’s coming from, and where it’s going. The Bill of Lading serves as a receipt for goods, a contract of carriage, and a document of title. It is important to correctly fill out a Bill of Lading.

How much money will shipping cost me?
The rate for shipping is calculated based on the weights and dimensions of the package(s) being shipped to you, along with where the package(s) are being delivered and if your address is residential or commercial. If a shipping upgrade from our standard Ground service is required please contact your Image Consultant at 1-800-723-2050 to find out what options are available and obtain an accurate cost.

Do you ship to APO/FPO addresses?
Yes.  Do accommodate our APO/FPO address customers.  APO/FPO shipments are serviced solely by standard ground Priority Mail through the United States Postal Service. No expedited services are available. All APO/FPO shipments are quoted by the USPS in advance and is approved by the customer prior to shipment.

Would you blind ship, if needed?
Yes. We can blind ship any order, if we are notified at time of order placement.  For Affiliate Program members blind shipping all orders is required please ensure your Image Consultant has the proper blind ship address on file.

Do you ship to hotel or ship to show direct addresses?
Absolutely! Please be sure to provide your Image Consultant with all of the complete shipping address details to ensure a smooth delivery.  If addresses using a trade show company such as Freeman or GES show direct services require a special shipping label please provide a copy to your Image Consultant.

Our site-wide hassle-free shipping allows you to choose the shipping speed. After placing your order, you’ll be provided with standard shipping rates along with upgraded or express shipping rates. At that time, you'll know the ship date of your order and can choose the shipping method that best suits your deadline. You’ll also receive a tracking number by email once your order leaves our warehouse, allowing you to track your package at any time. Most Ground shipments offer a transit time of 1-5 business days from our door to yours.

*Shipping fees will be billed separately after your order is placed. No credit is given if shipped by any other method. The use of third-party shipping accounts is not permitted at this time. Excludes dimensional oversize packages per FedEx requirements and high volume orders requiring freight or pallet shipments. Please visit the Freight Shipment tab for more details.

*At this time, estimated shipping dates/times provided are not guaranteed by Splash Displays, FedEx, or UPS. Splash Displays cannot guarantee your shipment will arrive on time by either carrier used. The estimated delivery date provided by your Image Consultant indicates no shipping transit exceptions, unforeseen delays, or weather delays that may occur during transit. Splash Displays will not refund any shipping fees if the delivery does not arrive on time by either FedEx or UPS unless the shipping refund goes through the approval process by the carrier and is approved. Once the shipping refund is approved by the carrier, then and only then will a refund to the original payment method be processed for any shipping fees.

Splash Displays will not be held liable for any delays in the shipping of products. The delivery times indicated on this website are only estimates made by our carrier of choice. These estimates are not to be construed as actual production times. Splash Displays will also not be held liable for delays out of our control, including weather-related delays or delays from any third-party carriers. There will be no refund of shipping costs if a third-party shipping company is responsible for a shipment not arriving at the destination on the specified date. If a claim has been opened due to the shipping carrier’s handling abuse, the item arriving damaged, or not arriving on time, a refund must be issued by the shipping partner and not by Splash Displays. If an order was not shipped out on the day specified by the Image Consultant, we will make every attempt to ensure the delivery date is met, but no refund will be given. Please review the Return Policy to make sure your order can be returned.